Got a question?
If the answer isn’t below then please contact us so that we can better serve you.
There are several factors that could cause your quote to be higher than the prices posted on our website. The first is that the event is scheduled to take place over the weekend or between 12:00 AM – 6:59 AM. In these cases, there will be a premium added to all rental fees. For Casino events, there is a surcharge added to events that are considered to be “out of town”
Delivery times are determined the week of your event. If a specific time is required, please indicate this when submitting your quote. Additional charges will apply.
No, the delivery, setup and strike will take place outside of your event’s runtime.
You will receive an email with the details around your delivery and strike, along with the contact information for the delivery driver(s) that will be servicing your event approximately 3-5 days prior to your event date.
Once a booking has been made, any deposit made towards an invoice is non-refundable. It cannot be transferred to another date, and the customer will forfeit their deposit.
For an event held on a Saturday, Sunday or Monday: An email cancellation to sales@houlegames.com must be sent no later than 12:00 PM on the FRIDAY prior to your event date.
Please note these changes as our telephones are currently not being monitored during this time, all cancellations must be made via email.
With proper notice received, the renter will only forfeit the Deposit amount.
The sizes of our items are shown when set up, and also when packed up
Houle Games services areas between Whistler and Chilliwack
If upon arrival for delivery it is raining, we will NOT set-up the unit. You will need to provide an undercover area and will be given instructions from our staff on how to safely set it up, but only if and when the rain stops.
If you do not have anyone physically capable to set-up and follow these instructions and ensure that the unit stays dry until the rain stops, the unit will NOT be left at your location and the rental is forfeit. If weather conditions upon arrival are cooperating, we will attempt to set up the equipment. However, if it starts to rain once the bouncer has been set-up and our delivery staff have left, you would be responsible for removing riders immediately and deflating and covering the unit with the supplied tarp(s) until the rain stops. Unit cannot get wet from weather, water balloons or other water sources. If it does, a minimum cleaning and drying fee of $100+ will be charged.
