Got a question?
If the answer isn’t below then please contact us so that we can better serve you.
As a locally owned, event rental company, our business is highly seasonal – everyone wants the same summer Saturdays and holiday weekends. We can only take on a limited number of events each day, and our pricing reflects when demand is highest.
In the interest of transparency—so you know exactly what to expect—the following periods are subject to additional charges:
- Peak season (May 1 – September 30) (5%)
- Holiday season (November 13 – December 31) (5%)
- Weekends – Friday (3%) & Saturday (5%)
- Late-night events (12:00 AM – 7:00 AM) (25%)
- Short notice (orders received less than 7 days before the event) (12%)
Your quote will always reflect the exact price for your event – no surprises. Questions? We’re happy to help.
Thank you for celebrating with us.
Delivery times are determined the week of your event. If a specific time is required, please indicate this when submitting your quote. Additional charges will apply.
No, the delivery, setup and strike will take place outside of your event’s runtime.
You will receive an email with the details around your delivery and strike, along with the contact information for the delivery driver(s) that will be servicing your event approximately 3-5 days prior to your event date.
Once a booking has been made, any deposit made towards an invoice is non-refundable. It cannot be transferred to another date, and the customer will forfeit their deposit.
For an event held on a Saturday, Sunday or Monday: An email cancellation to [email protected] must be sent no later than 12:00 PM on the FRIDAY prior to your event date.
Please note these changes as our telephones are currently not being monitored during this time, all cancellations must be made via email.
With proper notice received, the renter will only forfeit the Deposit amount.
The sizes of our items are shown when set up, and also when packed up
Houle Games services areas between Whistler and Chilliwack
If upon arrival for delivery it is raining, we will NOT set-up the unit. You will need to provide an undercover area and will be given instructions from our staff on how to safely set it up, but only if and when the rain stops.
If you do not have anyone physically capable to set-up and follow these instructions and ensure that the unit stays dry until the rain stops, the unit will NOT be left at your location and the rental is forfeit. If weather conditions upon arrival are cooperating, we will attempt to set up the equipment. However, if it starts to rain once the bouncer has been set-up and our delivery staff have left, you would be responsible for removing riders immediately and deflating and covering the unit with the supplied tarp(s) until the rain stops. Unit cannot get wet from weather, water balloons or other water sources. If it does, a minimum cleaning and drying fee of $100+ will be charged.
We use variable pricing that reflects demand. Summer (May–September), the holiday season, and Saturdays are our busiest times and are priced accordingly.
You’ll find our standard pricing on weekdays (Sunday–Thursday) during non-peak months. These months offer the same great service at our base rates.
Orders placed within 7 days of the event include an expedited service fee to cover rush coordination. Booking earlier avoids this fee.
