What is the cancellation policy?

A non-refundable and non-transferrable advance Deposit is required in order to confirm your booking and to secure the equipment to service your event.  One cancellation exception exists only if a cancellation is due to inclement weather AND we receive the minimum notice as follows:

For an event held on a Tuesday – Friday: An email cancellation to [email protected] must be sent no later than 12:00 PM the day prior to your event date.

For an event held on a Saturday, Sunday or Monday: An email cancellation to [email protected] must be sent no later than 12:00 PM on the FRIDAY prior to your event date.

Please note these changes as our telephones are currently not being monitored during this time, all cancellations must be made via email.

With proper notice received, the renter will only forfeit the Deposit amount.