FAQs Archive | Houle Games & Entertainment

Q: Is there a fee for last-minute bookings?

Orders placed within 7 days of the event include an expedited service fee to cover rush coordination. Booking earlier avoids this fee.

Q: What is the policy for damaged/lost equipment?

All damage or loss of equipment once delivered or picked up is the responsibility of the renter. The renter will be charged full replacement cost whether loss or damage is accidental or willful, excepting reasonable wear and tear and any damage or loss of equipment by Houle Games & Entertainment Ltd. No alteration or attachments to any supplied equipment can be made including signs and any tape or glue products.

Q: Why are there 2 sets of dimensions for each item?

The sizes of our items are shown when set up, and also when packed up

Q: Can I change the date of my event after I have made a reservation?

Once a booking has been made, any deposit made towards an invoice is non-refundable. It cannot be transferred to another date, and the customer will forfeit their deposit.

Q: When will I receive confirmation of my delivery and strike times?

You will receive an email with the details around your delivery and strike, along with the contact information for the delivery driver(s) that will be servicing your event approximately 3-5 days prior to your event date.